Account
Delete your Loxhome account
You can ask us to delete your account and the personal information attached to it at any time. This page explains what that means, then lets you make the request. It works for customer and service provider accounts.
What happens when you delete your account
- 01
You confirm it is you
We text a code to the phone number on the account. Nothing changes until you enter it and confirm.
- 02
Your account is locked straight away
You are signed out on every device, and nobody can sign in to the account again.
- 03
We erase your personal information within 30 days
The time lets us finish or cancel a booking in progress, settle a wallet balance or payout, and close any open complaint before the details we would need are gone.
- 04
After that it cannot be undone
Your phone number and email are no longer linked to any Loxhome account. You are free to sign up again, as a new account with none of your history.
What we delete
- Your name, phone number and email address.
- Your sign-in links with Apple and Google, and the devices registered for notifications.
- Your saved addresses and their map locations.
- Your profile: preferred name, emergency contact, profile photo and photos of your home.
- For service providers: bio, portfolio and certification photos, home and workshop address, WhatsApp number, emergency contact, ID number, identity documents, selfie, proof of address and bank payout details.
- Your place on our waitlist. Marketing messages stop.
What we keep, and why
Some records are about more than one person, or the law requires us to keep them. We keep them without your name, phone number or email, only for as long as that purpose or the law requires, as section 8 of our Privacy Policy explains.
- Booking and job records: the service, date, area and price, and the photos, messages and notes attached to a booking.
- Payments, invoices, refunds, wallet transactions and provider payouts, which accounting and tax rules require us to keep.
- Ratings and reviews, shown without your name.
- Complaint, dispute, safety and fraud-prevention records, and what you wrote to our support team.
- For service providers: the outcome of identity checks (not the documents) and the record of terms you accepted.
- The record of your deletion request: its reference and dates.
Other requests
Want a copy of your information first, or only some of it deleted without closing your account? Or can you no longer receive texts on the number you signed up with? Email team@loxhome.app with the subject line “Data Privacy Request”, as section 11 of our Privacy Policy describes. We will confirm it is you another way before acting on it.
Request deletion